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Posts Tagged ‘new document’

SharePoint 2010 > MS Word > New Document > Save Dialog > ‘Not Showing’ Document Library

Posted by Jean Paul on September 26, 2013


For the past 2 years, I was seeing following problems reported by client.

  1. From SharePoint 2010 the user opened a document library & clicked on the ‘New Document’ toolbar item.  Microsoft Word was launched & while using the Save command, the original document library is not listed.  Instead a local folder being shown.
  2. From SharePoint 2010 the user opened a document in edit mode.  But while using the save command, it is prompting for save dialog, instead of saving automatically to SharePoint document library. 

Under the Hood

SharePoint rich client side features like open in Explorer, save directly to web server etc. are provided through WebDAV which represents Web Distributed Authoring and Versioning.  more

The client operating system should be running the WebClient service to enable this feature.


A typical set of solutions should be applied one-by-one to address the problem.  You can start with following.

  1. Internet Explorer Ensure you are using Internet Explorer 32-bit version.  If not start the appropriate version from start menu.
  2. Office Version Ensure you have a compatible MS Office version.  Office 2010 32 bit is best compatible with SharePoint 2010.
  3. Trusted Sites In the Internet Explorer Security Settings, ensure you have add the site url to trusted sites list.image 
  4. WebClient Open run window > services.msc & ensure WebClient service is running.  (If you are using server operating system as client, you need to install the Desktop Experience role to find WebClient service)
  5. Word Trust Center Open Microsoft Word > Options > Trust Center > Trust Center Settings.  Uncheck the 4 check boxes.image
  6. Install Patch Some client operating system requires a patch for the web folders to function properly.  You can download this from here.


After each step, please restart the browser & test.

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ERROR: ‘New Document’ requires a Microsoft SharePoint Foundation-compatible application and web browser. To add a document to this document library, click the ‘Upload Document’ button.

Posted by Jean Paul on August 15, 2012

Server: SharePoint 2010

Client: Windows 7 64 bit, Internet Explorer 8 32 bit, Microsoft Office 2010 64 bit


If you face the above error please following the solutions below:

Client Side Solution

Ensure the following as per the link given below:

Server Side Solution

Ensure you have valid entries inside DOCICON.XML

Folder: C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\XML\DOCICON.XML


This file handles the icon, open ActiveX command for the file extensions like .dotx, .docx etc.

more info:

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SharePoint 2010 Document Library – Enable New Document feature

Posted by Jean Paul on August 14, 2012

In this article we can explore what are the underlying aspects involved for enabling the New Document feature in a Document Library.


The expected case on clicking the above button is to create a new document inside MS Office client in the local machine. The template of the particular document is fetched from the configured one for Document Library.

We are using the following environment:

§ SharePoint 2010

§ Windows 7 64 bit

§ Office 2010

§ Internet Explorer 8

While using the command some of you might have faced the problem with this dialog box:


The error message says: ‘New Document’ requires a Microsoft SharePoint Foundation-compatible application and web browser.

Now let us go some levels deep to see what is happening in the hood. Following are the infrastructure elements required to make it work as expected.

Element 1: Compatible Browser Version

You have to ensure that the right version and bit of Browser is being used. The 32 bit version of Internet Explorer is compatible with this feature.

You can check the version from Browser > Help Button > About Internet Explorer menu item.


Note: The default iexplore command executed from Run window opens the IE 32 bit version.


Element 2: Compatible Office Version

– SharePoint 2010 is best compatible with Office 2010

– SharePoint 2007 is best compatible with Office 2007

Ensure that the client machine is having a compatible Microsoft Office version installed.



Element 3: Microsoft SharePoint Foundation Support in Office

You have to ensure the Microsoft Office installed has the following feature:

Microsoft Office > Office Tools > Microsoft SharePoint Foundation Support


If the above feature is not installed (Run from My Computer) you need to fix this.

Following are the steps to fix this:

1. Go to Control Panel

2. Choose Programs and Features

3. Select Microsoft Office 2010

4. Choose Change option and Add / Remove features

5. Ensure the above option is selected as Run from My computer

6. Execute the installation


Element 4: Internet Explorer ActiveX Control

Additionally the ‘New Document’ feature inside Internet Explorer works by launching a 64-bit Active X control. You can verify this control is enabled inside Internet Explorer. Please follow the following steps to verify it.

Open Internet Explorer and choose Tools > Internet Options window. Go to the tab Programs and click on the Manage add-ons button as shown below:


In the appearing window choose All add-ons as shown below:


Once the list on the right hand side is refreshed, sort the list based on Publisher column and locate the item named SharePoint OpenDocuments Class as shown below.


Ensure the version is 14.0 and it is enabled (If you can see the Disable button it shows it is enabled)

Testing the New Document feature

Now everything is ensured we can test the above feature. Open the SharePoint site, go to a library, select the Documents tab and click on the New Document button.


You will be getting a dialog similar to this:


The warning is happening because the template.dotx will be opened by Microsoft Word application locally. This may induce any security threats if the source of the document is not valid. Click the OK button to continue.

You can see the new document is created inside Microsoft Word as shown below:


This concludes our research with New Document feature enabling and usage with compatible browser and Office application. The same aspects are to be ensured while working with Edit document feature from the client side.

Advanced Settings

Inside the Library Settings you can change the following:

– Default Template

– Add multiple content type templates

– Change the document open behaviour in client side


Fiddler and User Agent


In this article we have explored the underlying aspects to make New Document feature work in client side.


If the above solutions did not worked for you you can switch to the server side solutions using following link:

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Disabled New Document button

Posted by Jean Paul on August 11, 2012

Have you ever faced that ‘New Document’ button in any library is disabled?


Wondering how to enable it?


Go to the Central Administration > Choose Web Application > Authentication Settings > Select Authentication > Select Enable Client Integration > Click OK





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