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Posts Tagged ‘ms word’

SharePoint 2010 > MS Word > New Document > Save Dialog > ‘Not Showing’ Document Library

Posted by Paul on September 26, 2013


For the past 2 years, I was seeing following problems reported by client.

  1. From SharePoint 2010 the user opened a document library & clicked on the ‘New Document’ toolbar item.  Microsoft Word was launched & while using the Save command, the original document library is not listed.  Instead a local folder being shown.
  2. From SharePoint 2010 the user opened a document in edit mode.  But while using the save command, it is prompting for save dialog, instead of saving automatically to SharePoint document library. 

Under the Hood

SharePoint rich client side features like open in Explorer, save directly to web server etc. are provided through WebDAV which represents Web Distributed Authoring and Versioning.  more

The client operating system should be running the WebClient service to enable this feature.


A typical set of solutions should be applied one-by-one to address the problem.  You can start with following.

  1. Internet Explorer Ensure you are using Internet Explorer 32-bit version.  If not start the appropriate version from start menu.
  2. Office Version Ensure you have a compatible MS Office version.  Office 2010 32 bit is best compatible with SharePoint 2010.
  3. Trusted Sites In the Internet Explorer Security Settings, ensure you have add the site url to trusted sites list.image 
  4. WebClient Open run window > services.msc & ensure WebClient service is running.  (If you are using server operating system as client, you need to install the Desktop Experience role to find WebClient service)
  5. Word Trust Center Open Microsoft Word > Options > Trust Center > Trust Center Settings.  Uncheck the 4 check boxes.image
  6. Install Patch Some client operating system requires a patch for the web folders to function properly.  You can download this from here.


After each step, please restart the browser & test.


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