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ERROR: ‘New Document’ requires a Microsoft SharePoint Foundation-compatible application and web browser. To add a document to this document library, click the ‘Upload Document’ button.

Posted by Jean Paul on August 15, 2012

Server: SharePoint 2010

Client: Windows 7 64 bit, Internet Explorer 8 32 bit, Microsoft Office 2010 64 bit


If you face the above error please following the solutions below:

Client Side Solution

Ensure the following as per the link given below:

Server Side Solution

Ensure you have valid entries inside DOCICON.XML

Folder: C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\TEMPLATE\XML\DOCICON.XML


This file handles the icon, open ActiveX command for the file extensions like .dotx, .docx etc.

more info:

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